Ordering

The easiest and most efficient way to order is via our secure online shopping and payment facility, 24hrs / 7 days a week.  We’ve created a user friendly, easy to navigate online store, that has the highest level of protection and is encrypted using secure sockets layer (SSL) software up to 256bits.  You can be sure that your transaction and personal details are treated with the utmost security and privacy.   

Alternatively, you are welcome to order offline. Please phone our customer care team during business hours (AEDT), or download our order form and send via mail or fax.  Outside of business hours, e-mail and phone messages are checked and responded to regularly.  QLD public holidays are observed.

Phone:    Monday to Friday: 9am – 5.30pm 
               Saturday: 9am – 1pm
               Australia: 07 4959 2203
               International: +61 7 4959 2203

Fax:        07 4959 2403

Mail:       Classy Tots
               PO Box 415
               Walkerston  Qld  4751
               Australia

Questions

We’re here to help you!  If you require assistance, give us a call or send an e-mail; we will happily advise you on colour, size, details or assist in any way we can – ph 07 4959 2203 (international +61 7 4959 2203) or e-mail info@classytots.com.au.

Gifts

Take pleasure in the gift of giving.  We can add a personalised gift tag to any order at no charge (just note your message in the checkout comments).  Even better, select from our premium quality products and have it beautifully wrapped for just $4.95.  Your effort will be appreciated!

Cancellations

Should you wish to cancel a placed order, please contact us immediately.  If your parcel has not been dispatched, we will gladly cancel and refund your order.  The sale amount will be returned to the payment method used at point of sale.  If the parcel has been dispatched, the customer will be responsible for its return freight cost.

Please note: All cancellations incur a 10% restocking charge that shall be debited from the total of the refund.

Availability

All stock listed on the Classy Tots website is subject to availability.  In the event that we are unable to supply goods, we will inform you of this as soon as possible.  Due to the turnover of product we do not guarantee that an item out of stock can be reordered, however, please do not hesitate to contact us to see if we can re-order the item that you are after.  A full refund will be given where you have already paid for the goods, or offered an alternate purchase.

Colour Reproduction

All product colour images and specifications depicted on the Classy Tots website are shown as accurately as possible.  Due to the lack of colour standards within the computer industry, as well as photography lighting, the age of your monitor and settings, all distort the ability to depict the exact colour of a product.